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Refund Policy

Overview

At AxosCast, your satisfaction is our priority, and we are committed to providing the best possible streaming experience. This refund policy outlines the clear guidelines for requesting refunds for our digital IPTV services and related products. We aim to maintain transparency and fairness in all transactions to ensure you fully understand our refund process.

Our Commitment to Customer Satisfaction

We know that selecting an IPTV service is a significant decision. That’s why we offer a simple and straightforward refund policy to give you peace of mind as you try our services. Our dedicated support team is available 24/7 to address any concerns and assist you in getting the most out of your subscription before deciding to request a refund.

Refund Eligibility

15-Day Money-Back Guarantee

We offer a 15-day money-back guarantee on all IPTV subscription packages. This period begins from the date of your purchase and gives you the opportunity to:

  • Test streaming quality on different devices
  • Evaluate our channel offerings and content library
  • Ensure platform compatibility with your preferred devices
  • Experience our premium customer support services
  • Test streaming performance during various times of the day
  • Explore our user interface and features

Qualifying for a Refund

To be eligible for a refund, you must meet the following criteria:

  • Request the refund within 15 days of purchase ( for 1 and 3 months 7 days )
  • Provide your order number and the email used for the purchase
  • Submit a brief explanation for the refund request
  • Use the account within normal parameters
  • Not violate any terms of service

Non-Refundable Circumstances

Refunds will not be processed in the following cases:

  • The 15-day period has expired
  • The service has been extensively used beyond reasonable testing
  • Account sharing or reselling attempts have been detected
  • Terms of Service violations occurred
  • Promotional or discounted purchases were made
  • Multiple refund requests from the same customer
  • Evidence of service abuse or misuse is found
  • Account credentials have been compromised

How to Request a Refund

Step-by-Step Process

  1. Email our support team at [email protected] with “Refund Request – [Order Number]” in the subject line.
  2. Provide the following details:
    • Date of purchase
    • Subscription package type
    • Payment method used
    • Account email address
  3. Explain your reason for requesting a refund.
  4. Attach any relevant screenshots or documentation.

Processing Time and Procedures

  • Initial review of refund requests within 24 hours
  • Refund requests are typically processed within 2-3 business days
  • Credit card refunds may take 5-10 business days to reflect on your statement
  • PayPal refunds are usually processed within 24-48 hours
  • Bank transfers may require additional processing time
  • Confirmation emails will be sent at each stage of the process

After Refund Approval

Upon approval of your refund:

  • Your service access will be terminated immediately
  • Any downloaded content must be deleted
  • Account credentials will be deactivated
  • You will receive a confirmation email with refund details
  • Access to premium features will be revoked
  • Your account history will be maintained for record-keeping

Customer Support Availability

We are available to assist with your refund request through multiple channels:

Special Circumstances

We understand that unique situations may arise. Our support team will review special circumstances on a case-by-case basis, such as:

  • Technical issues beyond customer control
  • Service availability problems
  • Payment processing errors
  • Account security concerns
  • Regional access restrictions
  • Natural disasters or emergencies

Policy Changes and Updates

We reserve the right to modify this refund policy at any time. Any updates will be:

  • Posted on this page with an updated revision date
  • Communicated through our newsletter if the changes are significant
  • Applied only to future purchases
  • Archived for reference purposes
  • Available in previous versions upon request